ace778 Privacy Policy

ace778 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at ace778.club. For the purposes of this Privacy Policy, ace778 is the data controller responsible for the personal information you provide when registering and using the Platform.

This Privacy Policy applies to all users of ace778, including registered players, visitors to the ace778 website, and any person who interacts with our support channels. By registering an account or continuing to use ace778, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

ace778 collects personal data in several ways: directly from you when you register or use the Platform, automatically as you interact with the site, and from third-party payment providers in connection with your transactions. The categories of data we collect include:

Registration Data:

• Full name as provided during account registration.
• Pakistani mobile number (primary account identifier and two-factor authentication channel).
• Email address (where provided; used for account recovery and promotional communications where consent has been given).
• Date of birth (collected for age verification purposes to enforce the 18+ requirement).
• City of residence (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) where provided.

Identity Verification Data:

• Government-issued identity documents (CNIC, passport) where requested as part of the Know Your Customer ("KYC") verification process.
• Proof of address documentation where required.
• Proof of payment method ownership where required to process withdrawals.

Financial Data:

• JazzCash or Easypaisa account numbers used for deposits and withdrawals.
• Bank account details (IBAN, account title) for HBL, UBL, Meezan Bank, or Bank Alfalah transfers.
• Transaction history including deposit amounts, withdrawal amounts, and dates.

Usage Data (Collected Automatically):

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser version.
• Pages visited, games played, bets placed, and session duration.
• Login timestamps and session activity logs.

ace778 processes your personal data for the following purposes:

• Account Management: To create, verify, maintain, and secure your ace778 account. Your mobile number is used as the primary identifier and for SMS-based two-step verification.
• Payment Processing: To process deposits and withdrawals via JazzCash, Easypaisa, and bank transfer. Financial data is used solely to execute transactions and prevent fraud.
• Age Verification & KYC Compliance: To verify that you are 18 years of age or older as required by our responsible gaming obligations, and to comply with anti-money laundering ("AML") requirements.
• Customer Support: To respond to queries, investigate complaints, and resolve disputes submitted via live chat or email.
• Responsible Gaming: To monitor gambling patterns and identify indicators of problem gambling where ace778 has an obligation to intervene, such as when a player has set self-imposed limits.
• Platform Improvement: To analyse usage patterns and improve the ace778 user experience, fix technical issues, and develop new features.
• Marketing Communications: To send promotional offers, bonus notifications, and PSL / cricket betting updates where you have given explicit consent. You may withdraw this consent at any time via your account settings.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and money laundering.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including record-keeping requirements and responses to lawful requests from authorities.

ace778 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and ace778 — including account creation, payment processing, game provision, and customer support — is carried out on the basis that it is necessary for the performance of that contract.
• Legal Obligation: Processing required to comply with applicable legal obligations, including age verification, AML compliance, and responses to regulatory or law enforcement requests.
• Legitimate Interests: Processing carried out to pursue ace778's legitimate business interests, including fraud prevention, platform security, and business analytics, where those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies where you have given explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ace778 does not sell your personal data to third parties. We share your data only in the following limited circumstances:

• Payment Processors: Transaction data is shared with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment providers solely to the extent necessary to process your deposit or withdrawal.
• Identity Verification Providers: KYC documentation may be processed by third-party identity verification services engaged by ace778 to verify age and identity.
• Game Software Providers: Your player session data (bet history, game results) is processed by our game technology partners — including Microgaming and Pragmatic Play — for game delivery and auditing purposes. These partners operate under strict data processing agreements.
• Legal & Regulatory Authorities: ace778 will disclose personal data to law enforcement agencies, regulators, or courts where required by a valid legal order or obligation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ace778's business, player data may be transferred to the successor entity, subject to equivalent privacy protections.

ace778 uses cookies and similar tracking technologies to operate the Platform and improve your experience. Cookies are small text files stored on your device by your browser. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your ace778 experience across sessions.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use ace778, helping us identify technical issues and improve the user interface.
• Marketing Cookies: Used, where you have given consent, to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ace778, but may affect certain personalisation features. Strictly necessary cookies cannot be disabled without disrupting Platform functionality.

ace778 retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with the following principles:

• Active Accounts: Personal data is retained for the full duration of your account relationship with ace778.
• Closed Accounts: Following account closure, ace778 retains your data for a minimum period as required by applicable legal and regulatory obligations, including AML record-keeping requirements. This retention period is typically 5 years from the date of account closure.
• Financial Records: Transaction records including deposit and withdrawal history are retained for the period required by applicable financial regulations.
• Support Records: Records of customer support interactions are retained for a reasonable period to facilitate follow-up queries and dispute resolution.

After the applicable retention period has elapsed, ace778 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

ace778 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 128-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and ace778 servers.
• Encrypted storage of sensitive account data including passwords (stored as salted cryptographic hashes — ace778 staff cannot view your password in plaintext).
• Two-factor authentication via SMS OTP for logins from new or unrecognised devices.
• Access controls ensuring that ace778 staff can only access player data to the extent required for their specific job functions.
• Regular security assessments and penetration testing of the Platform infrastructure.

While ace778 takes data security seriously, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for logging out of shared devices after your session. If you believe your account has been compromised, contact ace778 support immediately via live chat.

Subject to applicable law, you have the following rights in relation to your personal data held by ace778:

• Right of Access: You may request a copy of the personal data ace778 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Many details can be updated directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ace778's legal obligations to retain certain records.
• Right to Restrict Processing: You may request that ace778 restrict the processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that ace778 provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent — for example, marketing communications — you may withdraw that consent at any time via your account settings or by contacting support.

To exercise any of these rights, contact ace778 via live chat in your account dashboard or by email at [email protected]. ace778 will respond to all valid requests within a reasonable timeframe and will not charge a fee for access requests in ordinary circumstances.

ace778 is strictly an adult platform. Registration and use of the Platform is prohibited for persons under the age of 18. ace778 does not knowingly collect personal data from minors. The Platform employs age verification checks at registration and at the withdrawal stage to enforce this restriction.

If ace778 becomes aware that personal data has been collected from a person under 18 years of age, that account will be immediately suspended, all balances forfeited, and the data deleted. If you believe a minor has registered an ace778 account, please contact support immediately at [email protected]. 18+

ace778 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this page. Material changes will be communicated to registered players via a notice on the Platform or by SMS to the mobile number registered to your account.

Your continued use of ace778 following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with a material change to this Policy, you must cease using the Platform and request account closure prior to the effective date of the change.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace778 handles your personal data, please contact us using the following channels:

• Live Chat: Available 24/7 inside your ace778 account dashboard. This is the fastest way to reach our team for privacy and data queries.
• Email: [email protected] — for formal privacy requests including subject access requests, erasure requests, and data portability requests.

ace778 is committed to addressing all privacy-related queries with diligence and respect. We aim to acknowledge all written requests within 3 business days and to resolve them within 30 days, except in cases of unusual complexity that require additional time — in which case we will notify you of the expected resolution timeline.